Keep running your practice in Cliniko. Recoup lodges your ACC45s, sends your ACC32s and invoices straight to ACC and matches what ACC pays — then puts ACC, employer and Cliniko money together, so you finally see all your revenue and everything owed in one place.
Set up, a new patient's ACC45, tagging the claim, a treatment note, the week's batch to ACC, then what's outstanding and your reports. A demo practice with made-up patients — about four minutes.
Rather walk through it with us? Book a demo — we'll show you on your own questions.
Cliniko holds your private and surcharge billing. ACC and accredited employers pay you somewhere else entirely. Until now nothing put them together. Recoup combines every payer, so you can see what the practice really earned this week or this month, and everything still owed.
Already using an ACC add-on, or working through ACC's portal by hand? Bring everything with you. Export your claims and payment history from your current system, load it into Recoup, and treatments already under way, unpaid invoices and payment records carry straight across. Nothing is re-typed and nothing is lost.
Recoup syncs with Cliniko every hour, and only writes back what you ask it to — notes and claim copies. Everything ACC needs happens in Recoup, and we walk you through the setup.
Paste one API key. Your clinics, practitioners, appointments and invoices flow in, and keep flowing every hour.
Vendor IDs, provider numbers and your digital certificate, with ACC's price schedule already loaded. A guided setup, and a person to email if you get stuck.
Import your claims and payments from your current system, tag each visit with its claim, and send your first batch to ACC in a click.
Everything an ACC add-on does — plus treatment notes, letters, patient intake and the whole-practice money picture, in one login.
The full coded form in five clear steps — SNOMED diagnosis, ACC's own lists and the patient declaration — lodged at a press.
Patients fill in their side of the claim on a phone or your reception iPad, signature included. It lands as a draft to check.
Talk through the session; Recoup drafts the note in your own style under your Cliniko template's headings and saves it to Cliniko.
GP, specialist, imaging and return-to-work letters drafted from what you say, on your clinic letterhead, emailed as a PDF.
Tag a visit with its claim, tick what's ready, send. Blocked visits say why, and a visit can only ever be invoiced once.
Remittances matched line by line, unpaid invoices checked with ACC overnight, and every short-pay explained with its fix.
Every unpaid visit across ACC, employers and patients — what to do about it, and one press to send the reminder.
Billed, paid and unpaid by clinic, practitioner and month, plus caseload insights by injury type.
Each practitioner's collections and share on the basis they bill you on, with buyer-created invoices ready to print.
Your team tags each visit with its ACC claim as they go — one tap when the patient has a single active claim. Reception reviews what's ready and sends the batch to ACC without leaving the page.
Recoup checks ACC's payment records against every invoice you've sent. An unpaid visit tells you whether it's simply inside ACC's turnaround, on hold, declined, or already paid under another invoice — so chasing takes minutes, not a morning.
Cliniko shows your private billing. ACC's portal shows claims. Recoup is the only place that puts ACC, accredited employers and patient billing side by side — by clinic, by practitioner, by month — so you can run the practice on real numbers.
The ACC tools that plug into Cliniko lodge claims and send invoices, and so does Recoup. The difference is everything around it.
| What you get | Recoup | Typical ACC add-on |
|---|---|---|
| Digital ACC45 lodgement & claim tracking | ✓ | ✓ |
| ACC & accredited-employer invoicing | ✓ | ✓ |
| Payments matched, short-pays flagged with ACC's reason | ✓ | ✓ |
| Private & patient billing in the same money picture | ✓ | — |
| Whole-practice reports — every payer, by clinic, practitioner & month | ✓ | — |
| Money owing across every payer, each visit with its next step | ✓ | — |
| "Not invoiced" safety net — every missed billable visit, with the reason | ✓ | — |
| AI treatment notes, drafted in your style and saved to Cliniko | ✓ | — |
| Letters on your letterhead, drafted from what you say | ✓ | — |
| Contractor earnings & self-invoicing | ✓ | — |
| Built-in help assistant that answers your team's questions | ✓ | — |
Comparison with the ACC add-ons commonly used alongside Cliniko, based on their published feature lists (September 2026).
No feature tiers, no add-ons. You pay by practice size, counted in practitioners — admin and reception logins are free. NZD, excluding GST.
Pay yearly and get two months free. See every band and the details →
Recoup runs every day in a busy multi-site physiotherapy practice, and we're opening it up to more clinics. One plan, everything included, 30-day free trial.
